Returns & Refunds Policy

Nothing in this policy limits the rights you have under South African consumer law. In particular:

• Cooling-off period (ECTA section 44). Under section 44 of the Electronic Communications and Transactions Act you may cancel an online purchase within 7 days of receiving the goods, without giving a reason. We will refund you within 30 days of the cancellation. You are responsible for the direct cost of returning the goods to us.
• Implied warranty of quality (CPA section 56). Under section 56 of the Consumer Protection Act, goods carry an implied warranty of quality for 6 months from delivery. If goods are defective, unsafe or not fit for purpose you may return them for repair, replacement or a refund, at your choice. Return shipping for defective goods is at our cost.

These rights cannot be limited by this policy. The sections below describe how to exercise them and our additional voluntary returns policy.

Contact us at returns@repstore.co.za with your order number and the reason for the return. For defective or incorrect items we will arrange a courier collection. For change-of-mind returns, please send the parcel to the address below at your own cost, clearly marked with your name and order number.

If you have simply changed your mind, you may cancel within the 7-day cooling-off period described in section 1. Because our products are consumable supplements, the following conditions apply for hygiene and safety reasons:

• Products must be unopened, with the seal intact.
• Products must be in the original packaging, unsoiled and without damage to the container, lid, seal or label.
• Opened consumables cannot be returned for change of mind, as they cannot be resold safely. This does not affect your rights for defective products.

Returned products are inspected on arrival. If a product does not meet these conditions we will contact you before deciding how to proceed.

If you received a different product, flavour or size than the one you ordered, email returns@repstore.co.za within 7 days of delivery. We will arrange a courier to collect the item at our cost and, once received, send you the correct product or refund you, whichever you prefer.

If you believe a product is faulty or defective, email returns@repstore.co.za stating what is wrong with it. You may do so at any time within the 6-month warranty period described in section 1. We will arrange a courier to collect the item at our cost. Once we have received it, we will repair or replace it or refund you, at your choice.

Refunds are made to the original payment method via Yoco within 10 business days of us receiving the returned item. Depending on your bank, it may take a few additional days for the refund to reflect on your statement. Original delivery fees are refunded for defective or incorrect items; for change-of-mind returns only the product price is refunded.